Our Referral Process

Here, we outline our process so that schools can share the journey with parents.

A Simple Process to Transform Lives

Every child deserves the comfort of a safe, warm bed to sleep in, yet many face nights without one. At Zarach, we work hand-in-hand with schools and families to change this reality. Our referral process is designed to be simple, supportive, and efficient, ensuring children in need receive the essentials they deserve quickly. Together, we can provide more than a bed—we can offer security, hope, and a better night’s sleep for a brighter tomorrow.

Understanding the Referral Process

At Zarach, we work closely with schools to ensure children in need receive the essentials they deserve. The referral process is straightforward, starting when a need is identified by teachers or school staff.

Once agreed, we liaise directly with families to confirm specific requirements, such as whether a single or bunk bed is needed. We prioritise quick action, with families receiving a call from Zarach within 24-48 hours, ensuring no child waits unnecessarily for a safe and comfortable place to sleep.

What Happens on Delivery Day?

On delivery day, our team ensures everything runs smoothly. Old beds must be removed in advance, allowing our team to set up the new ones along with essential bed bundles, including mattresses, bedding, and duvets.

This delivery isn’t just practical—it’s transformative, offering children the comfort and security of a proper night’s sleep.

Supporting Families Beyond the Bed

Our commitment doesn’t stop with the bed. We provide families with guidance throughout the process and maintain open communication with the referring school, updating them at every stage.

This collaborative approach ensures a seamless journey and helps schools support their pupils more effectively.

How Schools Can Help

Schools are at the heart of our referral process. By identifying families in need and working closely with Zarach, they act as a bridge to support. Teachers and staff are encouraged to use our visual aids to explain the process to families, offering reassurance and clarity at every step.